Contact Us

We're Here to Help!

We love hearing from you! Our team is dedicated to answering your questions and providing equipment pairing suggestions. If there's anything you need, we're here to assist in every way we can.

📧 Email Support:

Reach us at: official@hobbywater.com
We strive to respond within 24 hours.

🕒 Customer Service Chat Hours:

Monday - Friday: 9am - 6pm UTC+8

Please note: Response times might be longer during peak seasons and promotional sales. When contacting us, please use the same email address you used to place your order and include your order number for quicker assistance.

For Wholesale Customers:

If you are a wholesale customer, please submit your detailed requirements, and we will connect you with a dedicated representative for personalized support.

We look forward to assisting you!